You say you’re not a travel agent nor a tour operator, what are you then?
We are TRAVEL PLANNERS, we don’t do tours, nor bookings or reservations –we leave that to you, albeit we can guide you when making them if necessary. See us as your personal (and unbiased) consultants that will help you to create a memorable experience while leaving you the freedom of choosing what, when and how.
In a few words, what’s exactly your service?
After getting to know your tastes and expectations –via an online questionnaire- we propose an itinerary full of activities for your consideration. Once tuned up, we create a tailored Pocket Guide containing all the information relevant to those activities: background, addresses, schedules, how to get from one to the next, advice from us locals on what to see/do on the way from one activity to the next, etc. It’s like having your own expert consultant. Check “How it works?”
What does the Pocket Guide contains? and in which format is presented?
The Pocket Guide is a full color book downloadable in electronic format (PDF) which includes a detailed itinerary with the activities we’ve agreed with you in the Proposal -which in turn is based on your tastes and preferences expressed in the online questionnaire. The Pocket Guide contains point-to-point instructions, personal recommendations from our experts, general info about Barcelona and Catalonia and plenty of other useful information. Basically, we provide you with the peace of mind of knowing it contains everything you need so that you can concentrate on enjoying your holiday. See an example here. Since each Pocket Guide is tailored to the needs of a specific client, we provide a secure access for you to download YOUR Pocket Guide at your convenience.
Does your service include the reservations of the activities proposed in the Pocket Guide?
NO. As we said before, we provide planning services as a stand-alone service. Our job is to suggest activities and visits that will serve you as a guide, so you are free to perform them or not, which makes it unfeasible to make reservations for our clients. Anyway, we will provide the information needed to letting you take care of the booking for those activities that require it.
Do I have to follow the itinerary you propose?
Certainly not. We propose and itinerary and make sure you’ve got all the information needed to easily carry it out, but since there’s no commitment on your part to follow it, you can alter it at your convenience. Mind thought if you’ve booked attractions most tickets won’t be reimbursed (you should check with the relevant websites to see each Cancellation Policy).
How is it different from the advice of a tourist board or an online forum?
On site tourists boards will provide brochures and the odd advice on specific questions but will not provide a full scheduled itinerary like we do. Same goes with online forums. Taking into account your preferences (extracted from the online questionnaire) we not only propose a tailored itinerary but we also take into consideration the commuting times and the best routes from A to B so you have only to follow directions to have a trouble free visit.
Could not I plan the trip myself?
Of course you could. These days there are plenty of online and offline resources for self-planning one’s holidays. However this can be a time consuming exercise and time is normally of essence, both in the planning phase as well as when you’re at the destination. Our holidays are normally shorter than we’d like, so getting the most out of them it’s a must. Besides, local advice always beats any web or guide book because it provides that extra twist that makes experiences memorable. Your choice though.
Is there a minimum number of travelers needed to order a customized trip?
There is no need for a minimum number of people. We can plan a trip from 1 person to a whole extended family or large group.
Do you get paid for recommending products/services?
We DO NOT receive any commissions on product/service sales. Therefore we will never recommend any particular service, site, attraction or provider because of money. That means you are getting the best advice, just like you would from a close friend. With our own travel experience and deep knowledge of this side of the world, we offer real advice for real travelers.
Do you sell any other service?
NO, our only service is the one described here: a consultancy… and that’s all what we get paid for.
When are you getting paid?
We take pride on our service. We feel so sure you will be delighted with it that we offer to analyze your tastes and preferences and to make an initial proposal for an itinerary… for free. A few days after you have received the proposal we’ll send you a money request through Paypal. If you are happy with the proposal we’ll ask you to honor the money request so we can conclude the project by creating the tailored Pocket Guide for you -based on your itinerary- and which will be ready in a few days.
Is this service only for Barcelona?
YES. We offer this service for travelers visiting Barcelona and its region, Catalonia. We only focus on this area because that’s the area we’re really knowledgeable about, it’s our homeland after all.
Can you recommend me/book for me an hotel or aparment?
Since we don’t do bookings, we prefer instead to advice on a suitable area or neighbourhood –according to your profile and the length of your stay- rather than on a specific hotel or apartment.
If I need assistance while on holiday, can I contact you?
As mentioned, we are not a travel agency, so our service ends with the creation of the Pocket Guide. However, as a courtesy to YOU, we’ll happily answer any email you wish to send us and we’ll do our best to assist whenever possible. That’s a promise!
Can I phone you?
We are a small team, and since most of our clients are in different time zones, we find it more convenient to communicate via email and/or via the online chat on our website –available during business hours (9am-2pm and 3pm-4pm CET). We always try to answer emails within 24 hours or less.